Finance FAQ’s

• No, you will not be able to make payment immediately after receiving an SMS. Please allow for a minimum period of 24 hours after receiving confirmation of an offer to study at UKZN before proceeding to the bank to make payment.

• You will not be able to make payment at the bank immediately after receiving an offer from UKZN. You are required to wait for at least 24 hours. Thereafter, the bank will have your student number updated on its database and you will be able to make payment.

• The minimum registration fees applicable in 2025 are as follows: i. Local students registering for tuition only: R5,950 ii. Local students registering for both tuition and residence: R11,150 iii. International students (including SADC region) are required to pay 100% of the total tuition and residence fees for 2025. Please also see the International fees booklet, accessible via the Student Portal on the University website (https://ukzn.ac.za/student-portal/) for guidance.

• Yes, registration fees are payable by all students who wish to register at the beginning of each academic year before registration can be finalised. Students who are funded by NSFAS are not required to pay a registration fee.

• An SMS will be sent to you advising that financial clearance has been granted. You will then be allowed to proceed with finalising your registration. Ensure that your contact details are updated. These can be viewed and edited under the biographical menu on Student Central. You may also contact your Campus Student Fees office to confirm your financial clearance status.

• Fee statements are available on the Student iEnabler to all students who were last registered in the second semester of 2024. To access the student iEnabler, please go to https://erpweb.ukzn.ac.za/pls/ukznint/w99pkg.mi_login?numtype=S. Alternatively, you can access the iEnabler via Student Central. If you were not registered in 2024, you can contact Student Fees for assistance.

• Student banking details forms are available online on the Student Portal. Completed forms with all supporting documents may be submitted to Student Fees in your campus. Required supporting documents and contact information are detailed on the form. To submit your completed banking details form, please contact Student Fees via: https://freshdeskportal.ukzn.ac.za/. Follow these steps: – Click on the “Submit a ticket” tab which is located at the top-right corner of the page. – Select “Student Fees” from the drop-down menu. – Fill in the required fields and attach all your documents. Click on the Submit button once all fields have been completed.

• Student banking details forms are available online on the Student Portal. Completed forms with all supporting documents may be submitted to Student Fees in your campus. Required supporting documents and contact information are detailed on the form.

• The following supporting documents should be submitted together with your student banking details form: – First page of your bank statement or bank account confirmation letter (not older than 3 months); – Copy of the account holder’s ID; Copy of the student card

• The University has allowed certain concessions to assist qualifying students that have outstanding fees. Go to https://registration.ukzn.ac.za/remote-online-operations-for-student-fees/ for more details.

• The University will not accept a new Acknowledgement of Debt (AOD) arrangement if the terms of the previously signed AOD agreement were not satisfied.

• Acknowledgement of Debt (AOD) forms are available on-line. Go to the Student Portal on the University website (https://ukzn.ac.za/student-portal/) to download the form.

The following are required as supporting documents when submitting an Acknowledgement of Debt (AOD) form in 2025:

• Proof of income
• Certified copy of student ID
• Certified copy of parent/guardian/payer’s ID
• Affidavit (where applicable, e.g. domestic worker or self-employed street vendor with no payslip)
• Recent 3-month bank statement (where applicable, e.g. additional income or no current payslip available)
• International students are also required to include current year’s proforma invoice, which they can obtain from their respective College.

• Yes, you may be granted financial clearance, provided that the excess funds are sufficient to cover the required minimum registration deposit(s). For Funded students, please consult with the Funding Advisor for confirmation

• Contact your College Administrator and request for a proforma invoice.

• To send a query to Student Fees, please use the link: https://freshdeskportal.ukzn.ac.za/. Follow these steps: – Click on the “Submit a ticket” tab which is located at the top-right corner of the page. – Select “Student Fees” from the drop-down menu. – Fill in the required fields including a clear explanation of your query and click on the Submit button once all fields have been completed.
• A response will be sent to the email address that you will have provided when completing the form

• No discount is offered for early payment. Please note that overdue accounts may be handed over to third parties for collection.

• Submit the bursary confirmation letter to your Financial Aid Advisor for financial clearance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details. If you have any outstanding fees from previous years, you will be required to settle the debt or make repayment arrangements before you can be financially cleared.

• The minimum registration fees are required upfront. We do not accept promissory letters from employers. If you have any outstanding fees from previous years, you will be required to settle the debt, as well as pay the minimum deposit(s) before you can be financially cleared.

• Contact your Financial Aid Advisor for assistance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details.

• Contact your Financial Aid Advisor for assistance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details.

• The minimum registration fees are required upfront. We do not accept promissory letters from employers. If you have any outstanding fees from previous years, you will be required to settle the debt, as well as pay the minimum deposit(s) before you can be financially cleared.

• Contact your College Financial Aid Advisor for assistance.

• Contact your College Financial Aid Advisor for assistance.

• Please visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/

• Contact your Financial Aid Advisor for assistance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details. Please note that students remain liable for all amounts not paid at the end of each academic year. Debt that has not been paid by NSFAS from 2023 and prior years is considered as payable by the student.

• Direct deposits can be made at any Standard Bank branch. Payments can also be made via EFT/online banking, cellphone banking as well as at any Standard Bank ATM which accepts cash deposits. UKZN Student Deposit account is preloaded as a beneficiary on all major banks. Remember to use your student number only as payment/beneficiary reference. Go to https://registration.ukzn.ac.za/remote-online-operations-for-student-fees/ for more details.

• Contact your Financial Aid Advisor for assistance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details.

• Contact your college office to confirm that you have been accepted. If you are self -funded, you are required to pay the minimum registration fees before you can be granted financial clearance. If you are funded (i.e. NSFAS, bursary, scholarship), then you need to contact your Financial Aid Advisor for assistance.

• Contact Student Fees by emailing your proof of payment with your student number in order to be assisted. To send a query to Student Fees, please use the link: https://freshdeskportal.ukzn.ac.za/. Follow these steps: – Click on the “Submit a ticket” tab which is located at the top-right corner of the page. – Select “Student Fees” from the drop-down menu. – Fill in the required fields including a clear explanation of your query and click on the Submit button once all fields have been completed. A response will be sent to the email address that you will have to enter when completing the form.

• An SMS will be sent to your registered cell phone number advising you that you have been financially cleared to register.

• Direct deposits can be made at any Standard Bank branch. Payments can also be made via EFT/online banking, cellphone banking as well as at any Standard Bank ATM which accepts cash deposits. Remember to use your student number only as payment/beneficiary reference.

• Contact Student fees Office for assistance. To send a query to Student Fees, please use the link: https://freshdeskportal.ukzn.ac.za/. Follow these steps: 
• Click on the “Submit a ticket” tab which is located at the top-right corner of the page.
• Select “Student Fees” from the drop-down menu.
• Fill in the required fields including, a clear explanation of your query.
• Click on the Submit button once all fields have been completed.
• A response will be sent to the email address that you will have provided when completing the form.
• Please remember to attach your 2025 proforma invoice (obtainable from your College office).

• Contact Central Student Records for assistance. Go to https://saa.ukzn.ac.za/central-student-records-archives/ for more details.

• Contact your college Office for the formal withdrawal process that you need to follow. Note that you will be liable for any fees that may result from your registration. You will be liable for full fees should you not follow the formal withdrawal process.

• Send your proof of payment via https://freshdeskportal.ukzn.ac.za/ for assistance. Follow these steps: 
• Click on the “Submit a ticket” tab which is located at the top-right corner of the page.
• Select “Applications and Information” from the drop-down menu.
• Fill in the required fields including a clear explanation of your query.
• Attach your proof of payment and click on the Submit button once all fields have been completed.

• Contact your Financial Aid Advisor for assistance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details. Alternatively, you can pay the registration fees and be granted financial clearance so that you can finalise your registration before the closing date. Note that you are considered as self-funded until you have been confirmed as being funded.

• Contact your Financial Aid Advisor for assistance. Visit the Student Funding webpage accessible on the University’s website at https://studentfunding.ukzn.ac.za/ for more details.

• You can request for a debit order form from any Student Fees counter on your Campus or send your request via https://freshdeskportal.ukzn.ac.za/. Follow these steps: 
• Click on the “Submit a ticket” tab which is located at the top-right corner of the page.
• Select “Student Fees” from the drop-down menu.
• Fill in the required fields including a clear explanation of your query and click on the Submit button once all fields have been completed.
• A response will be sent to the email address that you will have provided when completing the form.

• Yes. You are allowed to structure your instalments in any manner, provided that full fees are paid on or before the due date.
• The student has a responsibility to ensure that fees are settled before the due date.
• Please refer to the fees booklet for important dates that are applicable in 2025.
• The fees booklet can be accessible from the Student Portal (https://ukzn.ac.za/student-portal/).

• Yes, there are additional miscellaneous charges that may be raised to your fee account.
• Please refer to the fee booklet for additional information.
• The fees booklet can be accessible from the Student Portal (https://ukzn.ac.za/student-portal/)

• Students that have not met their financial obligations to the University will not be allowed to register for the following academic year until outstanding fees have been settled in full. In addition, their diplomas/degree certificates will be withheld.
• Overdue accounts may also be handed over to third parties for collection.

• If you are funded (i.e. if your fees were paid by NSFAS, bursary or scholarship), please contact your Financial Aid Advisor for assistance.
• If self-paying, you can submit your completed refund form directly to the Fees Office on your Campus.
• Refund forms may be downloaded from the Student Portal. Completed forms may be sent to Student fees via https://freshdeskportal.ukzn.ac.za. Follow these steps:
• Click on the “Submit a ticket” tab which is located at the top-right corner of the page.
• Select “Student Fees” from the drop-down menu.
• Fill in the required fields including a clear explanation of your query and attach all supporting documents.
• Click on the Submit button once all fields have been completed.
• Supporting documents must include proof of payment(s) and a permission letter from the payer if the payment was not done by the student.
• Please note that the refund process may take up to 14 working days to be finalized. Payments to third parties may take up to a month to finalize.

• Yes, you will be refunded any excess funds, provided that your withdrawal is finalized by the published dates.
• Please refer the fee booklet for important dates as well as the percentage payable should you withdraw after these dates. The fees booklet can be accessible from the Student Portal (https://ukzn.ac.za/student-portal/).
• Refund forms may be downloaded from the Student Portal. Completed forms may be sent to Student fees via https://freshdeskportal.ukzn.ac.za.Follow these steps: 
• Click on the “Submit a ticket” tab which is located at the top-right corner of the page. – Select “Student Fees” from the drop-down menu.
• Fill in the required fields including a clear explanation of your query and attach all supporting documents.
• Click on the Submit button once all fields have been completed.
• Supporting documents must include proof of payment(s) and a permission letter from the payer if the payment was not done by the student.
• Please note that the refund process may take up to 14 working days to be finalized.
• Payments to third parties may take up to a month to finalize.

• A minimum of 60% of the total outstanding balance is payable by 30th April 2025.
• Total fees for the entire academic year should be settled by 31st August 2025.
• If you are only registering for semester one, please note that total fees are payable by 30th April 2025.